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Cancellation and Refund Policy

   

For all bookings:

We regret we can not accomodate children under the age of 14, charged at full adult rates
We require the cost of your first nights stay as a deposit for each room you book to confirm the booking. This will be charged to your debit/credit card and we will send you an email confirming the booking. The balance is due on departure.

An administrative fee of £5.00 will be charged for any refunds given.

Cancellations:
For cancellations made up to 48 hours before your booking date you will not be liable for the total balance.
For cancellations made after this time you will be liable for the total amount, however all efforts will be made to re-let the cancelled accommodation in order to minimise charges.
An administrative fee of £5.00 will be charged for any refunds given.

No Show:
The full payment for your booking will be taken.

Curtailment of stay after arrival:
Guest will be liable for payment of the full amount however all efforts will be made to re let the cancelled accommodation in order to minimise charges. This could be the cost of the full amount of your reserved stay.

 

 
Clayhill House operates a non smoking policy.
 

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Clayhill House - Clay Hill, Lyndhurst, Hampshire, SO43 7DE Tel: 02380 282304